Customer Care
Last updated September 30, 2026.
At DivaglamKreation, each product is created with care and intention. This policy explains how returns, refunds, replacements, cancellations, and digital purchases are handled.
Digital purchases are generally final because the files are delivered immediately. If you are charged twice, receive the wrong file, or cannot access your purchase, please contact DivaglamKreation so we can review the issue and help. Refunds will be provided where required by applicable law.
We accept return requests for eligible physical products within 14 days of delivery. To be eligible, the item should be unused, in its original condition, and returned with its original packaging when reasonably possible. Proof of purchase may be required.
Please contact us before sending an item back so we can provide return instructions.
If your order arrives damaged, defective, or incorrect, contact us within seven days of delivery. We may ask for photographs of the item and packaging so we can review the issue.
When appropriate, we may offer a replacement, store credit, or refund.
Certain products may not be eligible for return, including digital products, personalized or custom-made items, items marked final sale, and products that have been used or damaged after delivery. Any exceptions required by applicable law still apply.
Unless a product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs. Original shipping charges are generally non-refundable.
If a return is due to an error by DivaglamKreation, we will provide appropriate return instructions.
Once an eligible return is received and reviewed, we will notify you regarding approval of the refund. Approved refunds are generally issued to the original payment method. Processing times may vary by bank or payment provider.
We do not guarantee direct exchanges. If you would like a different product, contact us. Depending on the situation, we may recommend returning the eligible item and placing a new order.
If you need to cancel an order, contact us as soon as possible. Orders that have already entered production, been shipped, personalized, or digitally delivered may not be eligible for cancellation.
Purchases made through Amazon are subject to Amazon's applicable return and refund process. Please use your Amazon order history or Amazon Customer Service to request a return or refund for those orders.
Questions?
Email return and refund questions to divaglamkreation@gmail.com. Please include your name, order number, and a short description of the issue.
Contact Customer Care